Service

Comprehensive worldwide customer and extrusion services

battenfeld-cincinnati offers a comprehensive service network to support our customers all over the world with spare parts and technical know-how. Whether for training,consulting about wear protection or energy saving or even reconditioned second-hand extruders – the battenfeld-cincinnati team is at your service! 

Find out more about our service portfolio by clicking on the links below.

Below you will find the contacts for your enquiries to our facilities. Please have your machine/commission number ready! For sales enquiries, please use our general contact form.

Germany
Technical Support Tel.: +49 (5731) 242 – 321 (Bad Oeynhausen) Tel.: +49 (2152) 1495 – 22 (Kempen) Email: service.germany@battenfeld-cincinnati.com
Spare parts enquiries Tel.: +49 (5731) 242-311 (Bad Oeynhausen) Tel.: +49 (2152) 1495 – 52 | – 12 (Kempen) Email: spares.germany@battenfeld-cincinnati.com
Austria
Technical Support Tel.: +43 (1) 61006 – 300 (Vienna) Email: service.austria@battenfeld-cincinnati.com

Spare parts enquiries Tel. +43 (1) 61006-420 (Vienna) Email: spares.austria@battenfeld-cincinnati.com
China
Technical Support Tel.: +86 (0) 757 2238 0110 (Foshan City, Shunde) +86 (0) 757 2997 5321 | +86 (0) 757 2997 5397 Email: service.china@battenfeld-cincinnati.com
Spare parts enquiries Tel.: +86 (0) 757 2997 5321 (Foshan City, Shunde) Email: spares.china@battenfeld-cincinnati.com
USA
Technical Support Tel.: 1-800-835-0065 (inside USA) Tel.: +1 (620) 241 6843 (outside USA) Email: service.usa@battenfeld-cincinnati.com
Spare parts enquiries Tel.: +1 (855) 798 2499 (McPherson, KS) Email: spares.usa@battenfeld-cincinnati.com